Our Support Services Explained

Find out what support we give to clients.

Hours Of Cover & Contacting Us
As of 1st June 2015, Areca Design will handle day-to-day support and design requests for all Wildfire Internet clients. Design & Website Support...
Tue, 26 May, 2015 at 2:26 PM
What's Covered In Support
For clients subscribing to Support, the following is included: Resolving Errors With Your Site If you experience error messages with the system then...
Mon, 13 Feb, 2017 at 1:19 PM
Enhancement Requests
REC is a comprehensive, feature-rich system that caters for most users' needs.  However, it might be you would like to see a new feature added th...
Tue, 26 May, 2015 at 2:43 PM
Supported Browser Versions
We support the major browsers for our core ecommerce functionality as follows: "A" grade support These browsers should be actively tes...
Thu, 10 Dec, 2015 at 11:51 AM
Paying For Your Support Service
We provide our support service whilst you keep your account up-to-date.  Typically this is via direct debit or recurring subscriptions, which means yo...
Tue, 26 May, 2015 at 2:43 PM
Cancelling Your Service
To cancel your service, we need 1 clear month's notice in writing to us at our registered office or via email to us at accounts@wildfireinternet.co.uk....
Tue, 26 May, 2015 at 2:43 PM
Moving Your Website Elsewhere
When you move away, you are no longer able to use nor make a copy of our software, which is proprietary to us. This means you will need to use a new provide...
Tue, 26 May, 2015 at 2:35 PM
Limits To The System Or It's Use
Your Software licence sets which features you can access, the number of pages or products you can add and the amount of bandwidth and disk space you can use...
Tue, 26 May, 2015 at 2:43 PM
Supported Screen Sizes
There is a large and ever-growing variation in screen sizes in the marketplace today as different sized mobile devices come onto the market as well as bigge...
Tue, 26 May, 2015 at 2:43 PM
Email Marketing - Please Read!
REC handles low volume email marketing, typically up to 2,000 emails per month for a standard licence and is designed for people who have signed up to the s...
Tue, 26 May, 2015 at 2:43 PM