FAQ - Check Here First

Here are answers to the most commonly asked questions about the system

Read The Full REC Guide For In-Depth System Help
Go to the REC guidewhich contains more detailed information on the whole system and is regularly kept updated with the latest system enhancements.
Thu, 7 Feb, 2013 at 9:58 PM
Clear Browser Cache / Hard Refresh: How do I clear the cache / perform a hard refresh on my computer ?
The following instructions will depend if you are either a Windows or MAC user, so please follow accordingly:1. Windows users: Whilst holding down the Contro...
Tue, 12 Feb, 2013 at 11:48 AM
Identify Browser Version: What browser version am I using ?
If you have a *browser related issue, you will need to provide us with as much information on the machine you are using, in order for us to efficiently diagn...
Fri, 15 Feb, 2013 at 3:12 PM
Page Load Times: How do I check my page load times ?
 This is really aimed at slightly more advanced users of Firefox  and Google Chrome as you will need the developers toolbar add on.Once downloaded, in Firefo...
Tue, 12 Feb, 2013 at 3:54 PM
Pasting Content from Microsoft Word: Can I paste content directly from Word into the page ?
 There are two steps you need to follow to paste your Microsoft Word content, into the text editor:1. Click on the "paste from Word" icon in the te...
Tue, 12 Feb, 2013 at 11:48 AM
Hyperlink Opening: What browser window should my hyperlinked images / text open in ?
 NOTE: It is extremely important that the below rule is always followed when creating hyperlinked images / text within your website. You run a serious risk o...
Tue, 12 Feb, 2013 at 4:40 PM
Coupons: Why won't coupons work after I have set them up?
There are two steps you need to follow when setting up a coupon: 1. Add the coupon  [Admin: Add Coupon] 2. Assign the coupon   [Admin: Assign Co...
Thu, 7 Nov, 2013 at 11:43 AM
Coupons - Why is my Facebook Coupon not working ?
There are two steps you need to follow to obtain  / use your Facebook coupon:1. Like the Facebook store page ( Make note of the code )2. At checkout, enter t...
Tue, 12 Feb, 2013 at 4:40 PM
Add Products / Categories To a Page: How do I add products / categories onto a specific page ?
 There are two steps you need to follow to add products / categories to a page you have created:1. Edit the applicable page [Admin: Page Manager]2. Whilst e...
Tue, 12 Feb, 2013 at 4:40 PM
Product Image Sizes: What file size and dimensions should my product images be?
 Product images should be no bigger than 600px wide by 600px high, and their file size should be as small as possible, typically less than 50k. Please note t...
Tue, 12 Feb, 2013 at 4:40 PM